Returns

Rules for returning goods

1. Returns are subject to the Civil Code of the Republic of Lithuania, Order No 258 of the Minister of Economy of 17 August 2001 “On the Approval of the Rules for the Sale of Goods and the Provision of Services when Contracts are Concluded by Means of Communication”, Order No 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 “On the approval of the rules for the return and exchange of items”.
2. The Buyer is responsible for the safe transport of the items. If the items are damaged on return, the Seller shall have the right not to accept them;
3. The returned items are handed over to the Seller for inspection. The inspection of the returned items shall take place at the time convenient for the Seller, no later than within 7 business days after the return of the items to the Seller, without the Buyer participating in the inspection;
4. The Buyer can return the item (s) within 14 (fourteen) days from the date of their delivery to the Buyer, by informing the Seller by email to info@novakopa.lt, attaching photos/videos of the items and/or parcel and a description of the problem. The Seller reserves the right not to accept the returned items after returning them without informing the Seller in advance via the contact details indicated by the Seller;
5. The items must be returned in their original, neat and tidy packaging, undamaged, unused, in the same condition as received by the Buyer, and must be in good condition (no damaged labels, unopened protective film, etc).
6. When returning a quality product, only the amount paid for the product will be refunded to the Buyer. Shipping costs are not refundable.
7. In the event of a return of the wrong item, the Seller undertakes to replace the item with the correct one. If the items are not available, the Buyer shall be refunded within seven business days to the account specified by the Buyer, and the Seller shall undertake to collect the item (s) by its own transport. The Buyer must allow the Seller's staff or couriers to collect the items (print a return slip).
8. Where a faulty item is returned, the Seller undertakes to replace it with an equivalent item or to refund the Buyer within seven business days after the return of the item (s) to the Seller's specified location (full payment to the Seller).
9. When returning an item, the Buyer must provide a paper (printed) proof of purchase (a copy of the bank transfer, a copy of the order, a cheque or other document).
10. If the Buyer returns an item purchased at a discount, the amount paid for the item, including the applicable discount, shall be refunded.
11. Returned items are refunded to the Buyer's bank account. If the Buyer has not paid for the items by bank transfer, he must submit a signed written request for a refund to his personal bank account when returning the items.